A number of residents have voiced complaints about low temperatures in their apartments. If your apartment feels cold, document the temperatures with a good-quality thermometer and verify that it does not meet code. The Toronto Municipal Code, 497-2. “Minimum temperature” states:
“ A landlord shall provide heat to a dwelling unit that is rented or leased and that is normally heated at the landlord’s expense so that a minimum air temperature of 21 degrees Celsius is maintained in all areas of the dwelling unit from the 15th day of September in each year to the 1st day of June in the following year.”
There is a formal complaint and inspection process, but it is necessary to show that any building-specific maintenance request processes have been carried out. If your apartment temperature is below 21 degrees, file a work order with the building management to correct the heating problem. Management will verify your apartment temperature. If it is below 21 degrees, they must fix whatever problem causes the substandard temperature. If they do not within a reasonable time, there is a formal City of Toronto complaint and inspection process that must be followed. Before starting this process, make certain that the problem really exists and hasn’t been corrected within a reasonable time. Management is not required to provide apartments with more heat than the minimum 21 degrees absolutely required by this section of the Municipal Code, even though they may have done so in the past. See
http://toronto.ontariotenants.ca/heat.phtml
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